NCLA Con 2025

Success in the library field isn't just about where you are-it's about where you can go. This presentation will explore how adopting an opportunity-minded approach can help you grow within your current role while preparing for new and higher positions. The speaker will share lessons learned in her path from a second career librarian to stepping into the role of Dean of University Libraries. Attendees will gain insights into exploring different paths in librarianship, leveraging existing skills, career development and mapping strategies, and fostering leadership skills that empower them to take charge of their professional journeys. Additional topics include tips for getting involved in professional organizations, finding opportunities to develop and showcase your leadership skills, and overcoming imposter syndrome. Whether you're looking to advance into leadership or expand your impact in your current position, this session will provide the tools and mindset needed to move forward with confidence.

As part of its brand-new library, which opened in Summer 2022, the Hagemeyer Library at Central Piedmont Community College features a service desk staffed by both Library and ITS Help Desk employees. This joint service desk provides students with a one-stop shop for their questions, placing ITS experts in a space where students are already located-the Library! While the collaboration has many positives, there have been challenges to overcome. While front-line ITS staff are present in the library, their supervisors are not. Each department has different priorities, scheduling needs, and hours of operation. Additionally, students don't always know who is library staff and who is ITS staff. Aligning service models has taken time, trial and error, and a lot of communication. Despite the challenges, this partnership has been a huge success. The greatest benefit has been to students, who can now get a wide variety of questions answered in one location. Furthermore, having trained ITS staff on-site means that library staff no longer need to attempt to answer technical questions without the appropriate training or access to specialized programs. Although many aspects of the service desk required careful planning, adaptation, and problem-solving, the joint service desk has now become a highlight of the library. In this session, we will share our experience with all stages of planning and implementing a joint service desk. Some of the topics we will cover include: Considerations when dividing up the physical space of a shared service point, Aligning hours and schedules, Challenges when one department's supervisors are not in the same building, Addressing conflicts between staff from different departments. Deciding whether a written agreement, such as a Memorandum of Understanding (MOU), is a helpful tool. Supporting staff who are not in your department. Practical strategies for enhancing multi-department partnerships.

This presentation will provide some concrete examples of emergency events that happened at our libraries over the past few years and how we managed these crises situations during periods of uncertainty. It includes our responses to Hurricane Helene, mold issues in the library, updates to our emergency procedures, and what we learned throughout these processes. The discussion of these topics is relevant to any library or institution that has faced a natural disaster crisis situation before, or would like to become better prepared for future emergency events with appropriate planning and procedures in place. Attendees will have an opportunity to engage with presenters on these topics through Q&A, and also share what they have learned about emergency planning through past/current similar experiences and circumstances at their own libraries. Our collective goal is to continue to provide equitable access and critical services to our communities during difficult times.