Libraries serve as hubs for information and community engagement, yet traditional feedback mechanisms often fail to foster real dialogue between patrons and staff. This session explores how the "What's On Your Mind?" comment board at the Z. Smith Reynolds Library at Wake Forest University has evolved from a simple feedback collection tool into a dynamic platform for meaningful conversations and service improvements. Attendees will learn how the program was structured to encourage student participation, and the tightrope of maintaining a balance between accessibility and professionalism. The session will discuss key challenges faced in managing open-ended, public feedback-- challenges such as moderating responses, maintaining engagement, and ensuring that student concerns actually lead to actionable change. The discussion will include strategies for enhancing engagement using structured prompts, collaborations with campus organizations, and innovative promotional efforts. Additionally, the session will highlight improvements that are planned for the comment board. These changes will include transitioning to a more professional platform, the exploration of digital tools to track trends in student comments, and best practices in response management. By the end of the presentation, attendees will understand how libraries can move beyond passive suggestion boxes and create interactive, student-driven feedback platforms!
Thursday October 16, 2025 9:00am - 9:45am EDT Winston 1C301 West 5th Street, Winston-Salem, NC, USA
