Library staff encounter people with trauma histories every day. We don't usually know their stories, but we can approach our patrons and our colleagues with a person-centered, trauma-informed lens. In 2024-2025, Amanda Goldson (librarian at Charlotte Mecklenburg Library) and Rachel Green (licensed clinical social worker at Jewish Family Services) developed and presented 6 training sessions on the PCTI lens to CML staff members. At the same time, Amanda put together a grant-funded, PCTI healing arts series for the public with local artists teaching a variety of media. In this presentation, Amanda and Rachel will talk about the basics of PCTI and what was learned by adapting PCTI to library services and programs.
